Zara Garden Hotel and Apartments
8.0Rating
Very GoodRated by Guests
10Reviews
What to expect
Pros
- 👍Friendly and attentive staff providing personalized service
- 🌟Clean and spacious rooms with comfortable beds
- 🍽️Amazing food and rooftop restaurant with great views
- 🛁Spotlessly clean showers with warm water
- 🏨Quiet and beautiful neighborhood location
- 🍸Rooftop bar with stunning views
- 👏🏿Beautiful atmosphere and ambiance
- 💑Hotel staff ensures guests are happy and well taken care of
- 🌅Hidden gem with amazing views from the rooftop bar
- 🌟Great customer service and hospitality
Cons
- 💸Issues with pricing transparency and demands for cash payments
- 👎Incompetent operations manager affecting guest experience
- 🔒Difficulties in accessing the general manager for issue resolution
- ⏰Delay in room allocation and unequal treatment of guests
- 🚫Unfair treatment of guests based on payment status
- 📞Unprofessional behavior from management in handling payment disputes
- 💰Unexpected additional charges and threats from the management
- 😕Lack of responsiveness to customer inquiries and concerns
- 🍴Issues with billing accuracy and communication regarding payments
- 🚪Mismanagement of guest bookings and misunderstanding of payment processes
What this place has to offer
Things to do and ways to relaxFitness center, On-site entertainment, Sauna, Spa, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingBreakfast [free], Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish
Where you'll be sleeping
Penthouse Apartment
40 m²
Standard Room
1 single bed
Three-Bedroom Apartment
Two-Bedroom Apartment
One-Bedroom Apartment
Executive Suite
Studio
Superior Single Room
Standard Single Room
1 single bed