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Zara Garden Hotel and Apartments
Standard Room
Zara Garden Hotel and Apartments
Zara Garden Hotel and Apartments
Zara Garden Hotel and Apartments
Standard Room
Standard Room
Bar/lounge
Bar/lounge
Bar/lounge
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Business center

Zara Garden Hotel and Apartments

Kampala, Uganda

8.0Rating
Very GoodRated by Guests
10Reviews

What to expect

Pros

  • 👍Friendly and attentive staff providing personalized service
  • 🌟Clean and spacious rooms with comfortable beds
  • 🍽️Amazing food and rooftop restaurant with great views
  • 🛁Spotlessly clean showers with warm water
  • 🏨Quiet and beautiful neighborhood location
  • 🍸Rooftop bar with stunning views
  • 👏🏿Beautiful atmosphere and ambiance
  • 💑Hotel staff ensures guests are happy and well taken care of
  • 🌅Hidden gem with amazing views from the rooftop bar
  • 🌟Great customer service and hospitality

Cons

  • 💸Issues with pricing transparency and demands for cash payments
  • 👎Incompetent operations manager affecting guest experience
  • 🔒Difficulties in accessing the general manager for issue resolution
  • ⏰Delay in room allocation and unequal treatment of guests
  • 🚫Unfair treatment of guests based on payment status
  • 📞Unprofessional behavior from management in handling payment disputes
  • 💰Unexpected additional charges and threats from the management
  • 😕Lack of responsiveness to customer inquiries and concerns
  • 🍴Issues with billing accuracy and communication regarding payments
  • 🚪Mismanagement of guest bookings and misunderstanding of payment processes

What this place has to offer

Things to do and ways to relaxFitness center, On-site entertainment, Sauna, Spa, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingBreakfast [free], Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish

Where you'll be sleeping

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Penthouse Apartment

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40 m²

Standard Room

1 single bed

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Three-Bedroom Apartment

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Two-Bedroom Apartment

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One-Bedroom Apartment

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Executive Suite

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Studio

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Superior Single Room

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Standard Single Room

1 single bed

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Deluxe Apartment

What other guests say about this hotel

  • 1

Is this hotel improving or worsening?

We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.

Zara Garden Hotel and ApartmentsKampala, Uganda

Where you'll be staying