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Zara Garden Hotel and Apartments
Kampala
,
Uganda
8.0
Rating
Very Good
Rated by Guests
10
Reviews
What to expect
Pros
👍
Friendly and attentive staff providing personalized service
🌟
Clean and spacious rooms with comfortable beds
🍽️
Amazing food and rooftop restaurant with great views
🛁
Spotlessly clean showers with warm water
🏨
Quiet and beautiful neighborhood location
🍸
Rooftop bar with stunning views
👏🏿
Beautiful atmosphere and ambiance
💑
Hotel staff ensures guests are happy and well taken care of
🌅
Hidden gem with amazing views from the rooftop bar
🌟
Great customer service and hospitality
Cons
💸
Issues with pricing transparency and demands for cash payments
👎
Incompetent operations manager affecting guest experience
🔒
Difficulties in accessing the general manager for issue resolution
⏰
Delay in room allocation and unequal treatment of guests
🚫
Unfair treatment of guests based on payment status
📞
Unprofessional behavior from management in handling payment disputes
💰
Unexpected additional charges and threats from the management
😕
Lack of responsiveness to customer inquiries and concerns
🍴
Issues with billing accuracy and communication regarding payments
🚪
Mismanagement of guest bookings and misunderstanding of payment processes
What this place has to offer
Things to do and ways to relax
Fitness center, On-site entertainment, Sauna, Spa, Tours
Services and conveniences
Concierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snacking
Breakfast [free], Shared kitchen
Internet access
Free Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spoken
English
Where you'll be sleeping
Penthouse Apartment
40 m²
Standard Room
1 single bed
Three-Bedroom Apartment
Two-Bedroom Apartment
One-Bedroom Apartment
Executive Suite
Studio
Superior Single Room
Standard Single Room
1 single bed
Deluxe Apartment
What other guests say about this hotel
1
Zara Garden Hotel and Apartments
Kampala, Uganda
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