![Swimming pool [outdoor]](https://cdn.evolvingmedia.se/image/https://evolving-media.s3.us-east-005.backblazeb2.com/hotel-images/batch-1726498352571/clxliy3ezf1sbr01hqno7odg3.webp?width=1000&quality=80&format=webp&strip=true)
New World Makati Hotel
9.3Rating
ExceptionalRated by Guests
4,110Reviews
What to expect
Pros
- 🌟Outstanding customer service experience with a warm and knowledgeable staff
- 🛏️Comfortable beds and well-appointed rooms for a relaxing stay
- 🍽️Excellent breakfast with a wide selection to cater to all preferences
- 🍹Relaxing lobby bar with personalized greetings and engaging staff
- 🏊♂️Excellent service at the swimming pool with a variety of drinks and snacks
- 👨🍳Quality and world-class food offerings with friendly and fast service
- 🎉Memorable staycation experience with awesome and attentive staff
- 🍕Delicious and tasty food at the Rescue Bar, especially the truffle cheese pizza
- 🌺Hospitable and gracious staff exemplifying Filipino culture at its best
- ☕Great service at Cafe 1228 with accommodating and polite staff members
Cons
- 🔔Challenging and rude events director affecting event experiences
- 💧Inconsistencies in receiving feedback forms for addressing concerns
- 🌧️Issues with weather protection and service during heavy rain at the poolside bar
- 💼Limited choices in the breakfast buffet despite good quality
- 😔Potential negative impact on bookings due to staff reputation in the wedding industry
- 🚫Recommendation to avoid the hotel for events if specific staff is in charge
- 🥤Limited options for soft drinks despite free-flowing service
- 🎂Issues with consistent service delivery and event coordination by specific staff members
- 🍪Inconsistencies in complimentary gestures and personalized service experiences
- 💻Concerns raised regarding wifi connectivity and overall room experience
What this place has to offer
Things to do and ways to relaxFitness center, Massage, Nightclub, On-site entertainment, Sauna, Spa, Spa/sauna, Steamroom, Tours
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Filipino, Japanese
The 5-star New World Makati Hotel offers comfort and convenience whether you're on business or holiday in Manila. Both business travelers and tourists can enjoy the hotel's facilities and services. 24-hour room service, free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, room service are there for guest's enjoyment. Designed for comfort, selected guestrooms offer television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning to ensure a restful night. Access to the hotel's fitness center, sauna, outdoor pool, spa, massage will further enhance your satisfying stay. No matter what your reasons are for visiting Manila, New World Makati Hotel will make you feel instantly at home.
Where you'll be sleeping
65 m²
Director Suite King
1 king bed
36 m²
Premier Room King
1 king bed
54 m²
One Bedroom Suite King
1 king bed
34 m²
Residence Club Deluxe Room King
1 king bed
34 m²
Deluxe Room Twin
2 single beds
36 m²
Premier Room
1 king bed or 2 single beds
34 m²
Superior Room King
1 king bed
65 m²
Director's Suite
1 king bed
34 m²
Deluxe Room King
1 king bed
34 m²
Superior Room Twin
2 single beds
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.